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the disclosure application service
Which Disclosure is right for you
CRB Online offer Standard as well as Enhanced DBS Applications. Which application depends on the applicants position. For more information on eligibility please refer to the DBS Eligibility Criteria
Frequently asked questions
E-Bulk was introduced by the Disclosure & Barring Service to facilitate a more efficient and quicker means of submitting applications. The system adopts a two way data transfer and so application results and tracking codes are also sent to CRB Online and can be accessed usually with 2-3 hours. The e-bulk system was adopted by CRB Online as it negated the need for paper forms and gave our users a quicker a easier system to use.
At CRB Online our online DBS check facility is 100% electronic. We do not send out paper application forms and therefore once we receive a fully completed application it will be sent to the DBS instantly. The times is takes vary depending on which type of disclosure you have requested however our experience shows the following lead times apply:
Enhanced Disclosure: Up to 80% returned within 5 working days
Standard Disclosure: 100% returned within 5 working days
Note: Enhanced Disclosure applications undergo additional checks with local police forces. Here we have experienced delays in processing applications however we always chase applications with delays.
Our service offers candidates and organisations the facility to log in to your account and check the progress of each submitted application. A quick and easy link to the DBS Tracking site is also available and a display of how we have processed your application is available for each application.
Once an application has been submitted to the DBS for processing it will be acknowledged and a tracking code beginning with the letter E will be issued. This tracking code can be used on the DBS tracking page to monitor the progress of your application which, whilst generally should be returned within 5 working days, can take as long as 16 weeks. Unfortunately we have no control over the time it takes to process applications however we do monitor any delays and we will contact the relevant authorities when necessary.
Should you encounter a problem logging in to CRB Online please use the forgotten username/password link on the login screen. This will issue a new password or username reminder to the email address registered by your sponsor.
No. Only organisations can request DBS checks on individuals. This process involves the organisation registering as a client with an approved DBS registered body such as CRB Online. Once they have registered they will be able to add candidates who can then complete an application.
DBS Certificates don’t have an expiry so in theory they can be used again however it is good practice for employers to request a new disclosure check as the information contained on your certificate will only contain details of any activity up to the date on the certificate. The DBS offer an update service which must be applied for with 14 days of an applicant receiving their Disclosure Certificate. For further information on the update service visit the DBS website.
Once your application has been processed to completion you will receive your Disclosure Certificate by post to your current address as registered on your application. The DBS no longer send a certificate to the organisation requesting the disclosure however CRB Online do make a snapshot result available online. This will be made available online to the organisation requesting the disclosure prior to the paper certificate.
An ISA first check queries the barred list and returns a result prior to an application being fully completed. Some organisations may require this information to make immediate employment decisions. It should be noted that some Enhanced Disclosure Applications have been returned well within 5 working days and so this option may not be required. At CRB online, if an applications progress is prolonged due to external police checks we are able to offer an ISA check retrospectively.
If you have any other questions regarding our services please email us at email@example.com